Frequently Asked Questions - Are all works of modern art and art prints originals?
- Why the prices for modern art are so low at Buy-Modern-Art.com?
- What methods of payment are accepted?
- How do I buy modern art works from Buy-Modern-Art.com?
- What is the shipment method, and how much does it cost?
- How long will it take to ship my order?
- How do I track my purchase?
- How do I change my order?
- What is the returns policy?
- What if I need help with my order?
- When will you bill my credit card?
- Is it safe to submit my credit card number over the Internet?
- What if my artwork is damaged during shipment?
- Does Buy-Modern-Art.com charge sales tax?
- Does Buy-Modern-Art.com have a guarantee?
Are all paintings and art prints originals? Yes. All works of modern art presented on Buy-Modern-Art.com are originals signed by the artist.
Why the prices on modern art are so low at Buy-Modern-Art.com? All modern art works and paintings are original and of very high quality. They are created in Central Europe. The difference in price can be explained only due to the overall lower price levels in Central Europe. What methods of payment are accepted? We accept payments by all major credit cards: Visa, MasterCard, Discover and American Express. How do I buy modern art works from Buy-Modern-Art.com? Your credit security is our highest priority. We use CCNow service to accept online credit card payments. CCNow provide a secure server to make sure that your transactions are highly protected. Once you make your selection of modern art, simply click the ADD TO CART button and place it in your shopping cart. All prices are in US dollars. When you are finished shopping, click on the Check Out button. You will then be transferred to CCNOW to continue with your secure purchase. When you receive your credit card statement, your charge will appear from CCNOW.
CCNow Customer Service can assist you with: - Questions about an item on your credit card bill
- Looking up the status of an order you've placed
- Canceling an order
- Returning an item for refund or replacement
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For customer inquiries, call toll free 1- 877- CCNOW- 77 or E-mail service@ccnow.com
Find further information about CCNOW here.
What is the shipment method, and how much does it cost?
Once we receive your payment we will ship modern art works by FedEx or EMS. The shipping is FREE. All pieces of modern art are sent as unframed original artwork. We ship only unframed art works because of the following reasons: there is less chance of damage during shipment, and it allows the purchaser to choose the matting and frame to suit his/her own tastes. After you complete the purchase, you will receive an email with the link to track your order.
How long will it take to ship my order?
Normally, any paintings or modern art works will be shipped to you by FedEx or EMS within 7-15 days.
How do I track my purchase? After you complete the purchase, you will receive an email with the link to track your order. How do I change my order?
To change an order, please contact us.
If the order has already been shipped (you have already received a confirmation email), you may return it within 7 days of purchase. What is the returns policy? Unless shipping mistake is made, no returns are allowed due to the fact that each piece of modern art is unique, and is sold AS-IS. No returns will be accepted after seven days of your receipt of your order. Return Process
- Contact our customer support team for return instructions by using our 'Contact Us' page.
- Repack the product in its original packaging materials. If this is not possible, use new packing materials of the same quality.
- Return the item(s) using the address on the shipping label. We will provide you with the address when you contact the customer support team.
- Insure item to its full value when shipping.
When returning a piece, use FedEx or EMS, or the delivery service used when it was shipped to you; we will need the tracking number in order to check the status of the return.
We will not accept any defected items as every item is a unique piece of art, and is not repairable. What if I need help with my order? If you need help with your order, please contact our customer support team using our 'Contact Us' page.
When will you bill my credit card? Your credit card is billed after you complete the checkout process. You will receive a conformation of the purchase. Is it safe to submit my credit card number over the Internet? Yes. We use secure servers and sophisticated encryption technology to prevent your personal information from being compromised or tampered with in any way. Please check our Privacy Policy for more information. What if my modern art work is damaged during shipment?
This almost never occurs since we carefully box every item using special packaging materials that are designed to protect art. If you do receive art that is damaged, contact FedEx or EMS, save the item, the damaged packaging, and all other packaging material - and contact us within 7 days. We will do whatever it takes to make it right!
Does Buy-Modern-Art.com charge sales tax?
Our warehouse is located overseas, so we are NOT required to collect sales tax on orders shipped to locations within the United States or European Union.
Does Buy-Modern-Art.com have a guarantee? Every item we sell is covered by our money-back guarantee. If your item is damaged or you've received a wrong order, you may return it within 7 days for a prompt refund. We cannot refund shipping charges unless the return is due to an error made by Buy-Modern-Art.com. To return an item, simply pack your art in the same packaging that it was shipped in and return it to us at the address listed on the shipping label.
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